Ticket and Event Attendance Terms

Effective date: 25 August 2026
Event: Women's High Tea Fundraiser
Organiser: St. Mary of Egypt Coptic Orthodox Church, ABN 69 239 477 321, trading as St Mary’s Orthodox Church
Contact: [email protected] | Not supplied

These terms apply to the purchase and use of tickets for the Event. By completing a purchase, the purchaser agrees to these terms and confirms that they are authorised to provide registration information for every attendee included in the booking.

1. Event details

The Event is scheduled as follows:

• Date: Saturday, 14 November 2026
• Time: Saturday, 14 November 2026 at 11:30 am to Saturday, 14 November 2026 at 3:00 pm
• Venue: Maestria Restaurant & Bar by Cedrus, Bld E, Rhodes Quarter, 1 Homebush Bay Dr, Rhodes NSW 2138
• Dress code: To be confirmed
• Entry instructions: To be confirmed

The latest operational details will be available at events.stmarysorthodox.com.au/high-tea.

2. Tickets and bookings

A booking is confirmed only when:

• Stripe successfully processes the payment;
• the purchaser receives a confirmation from the Organiser; and
• the booking is not subsequently cancelled or refunded.

Every ticket will receive a unique reference number and a separate check-in QR code.

A ticket permits one person to attend unless the ticket description expressly states otherwise. Tickets remain subject to the capacity, age and eligibility conditions published for the relevant ticket type.

3. Reference-number access

The purchaser will receive:

• a booking reference for managing the complete booking; and
• a separate ticket reference for every registered attendee.

References are confidential access credentials. Anyone possessing a valid reference may be able to access the associated booking or participant portal without further identity verification.

The purchaser and attendees must:

• keep references private;
• avoid publishing or sharing them publicly;
• notify the Organiser promptly if a reference is lost, disclosed or believed to have been misused; and
• provide reasonable purchase or identity information when requesting a replacement reference.

The Organiser may revoke and reissue a reference where it reasonably believes the reference has been compromised.

The check-in QR code is separate from the login reference. Sharing a QR code may allow another person to use the ticket for entry.

4. Purchaser responsibility for attendees

The purchaser may manage all attendees included in the booking and may send each attendee their individual ticket reference so they can manage their own details.

The purchaser confirms that:

• attendee names and other information are accurate;
• each attendee has agreed to their information being provided;
• the purchaser has permission to provide any dietary, allergy, accessibility or health-related information;
• each attendee has been informed of these terms and relevant event policies; and
• attendee details will be updated if they change.

An attendee who opens their individual portal may view and update only their own attendee details and event activity. Their individual reference does not provide access to the purchaser’s complete booking or another attendee’s raffle, auction or merchandise activity.

5. Admission and check-in

Attendees may be required to present:

• their check-in QR code;
• their ticket reference;
• the purchaser’s booking details; or
• reasonable proof of eligibility for a restricted ticket.

Each ticket may be checked in once.

The Organiser may refuse entry where a ticket:

• is cancelled, refunded, duplicated or invalid;
• has already been used;
• was obtained fraudulently;
• has been resold contrary to these terms or applicable law; or
• does not satisfy a clearly disclosed eligibility requirement.

A technical problem with a phone or QR code will not automatically invalidate a genuine ticket. Event staff may verify the booking manually.

6. Attendee changes and ticket transfers

The purchaser or attendee may update permitted attendee details through the applicable booking portal until the attendee-change deadline shown for the Event.

A ticket may be transferred without charge, provided:

• the purchaser updates the attendee information before the deadline;
• the new attendee satisfies applicable eligibility conditions;
• the ticket is not resold for more than permitted by law; and
• the transfer is not conducted commercially or fraudulently.

The Organiser is not responsible for private payments or disputes between a purchaser and a person to whom they transfer a ticket.

7. Age requirements

General attendance by a person under 18 is permitted only where:

• the selected ticket type allows it;
• the person complies with the Event’s supervision requirements; and
• a responsible adult accompanies them where required.

A person must be at least 18 years old to:

• place a silent-auction bid;
• purchase raffle tickets;
• claim an age-restricted prize; or
• enter any activity expressly marked as 18+.

Age confirmation may be requested before participation or prize collection.

8. Tables and seating

Tables and seating will be allocated manually by the Organiser.

Requests may be submitted but are not guaranteed. The Organiser may change table allocations where reasonably necessary for capacity, accessibility, safety or event operations.

A table request does not form a condition of the ticket unless the Organiser expressly confirms that arrangement in writing.

9. Food, allergies and dietary requirements

The purchaser may provide dietary, allergy or accessibility information for attendees.

The Organiser will take reasonable steps to communicate relevant dietary information to the venue or catering team. However:

• food may be prepared in an environment containing common allergens;
• cross-contact may occur;
• the Organiser cannot guarantee a completely allergen-free environment; and
• attendees with severe or life-threatening allergies should contact the Organiser before purchasing or attending.

Nothing in this section excludes responsibilities that cannot legally be excluded.

10. Accessibility

Attendees requiring accessibility assistance should provide relevant details during registration or contact the Organiser as early as practicable.

The Organiser will make reasonable efforts to accommodate notified requirements but cannot guarantee arrangements that have not been communicated sufficiently before the Event.

11. Conduct and safety

Attendees must:

• behave respectfully toward guests, volunteers, clergy, venue staff and suppliers;
• follow reasonable safety and venue directions;
• not engage in harassment, intimidation, violence or dangerous conduct;
• not deliberately damage property;
• comply with applicable laws; and
• comply with responsible-service requirements where alcohol is available.

The Organiser may refuse entry or remove a person whose conduct is unsafe, unlawful, seriously disruptive or inconsistent with these requirements.

A person removed for serious misconduct will not ordinarily be entitled to a refund, except where required by law.

12. Silent auction

Only a valid ticket holder who:

• enters their ticket reference;
• confirms they are at least 18; and
• accepts the separate Silent Auction Terms

may bid.

Bids are generally binding. Auction winners must initiate Stripe payment within 24 hours of notification. If payment is not completed, the Organiser may offer the item to the next eligible bidder.

Detailed bidding, anti-sniping, winner and collection rules will be disclosed before the first bid is submitted.

13. Raffles

Raffle participation is restricted to people aged 18 or over under the platform’s Event rules.

Each raffle has separate rules covering:

• eligibility;
• ticket prices;
• prizes;
• sales closing time;
• drawing method;
• winner notification; and
• prize collection.

A person must accept the applicable Raffle Terms before purchasing raffle tickets.

14. Event merchandise

Products purchased through the Event shop are for collection at the Event unless the Organiser confirms another arrangement.

Product purchases are governed by the Event Shop and Collection Policy and applicable consumer guarantees.

15. Event communications

The purchaser and attendees who provide an email address may receive communications reasonably necessary to manage and deliver the booking, including:

• payment and booking confirmations;
• ticket references;
• attendee-information notices;
• changes affecting the Event;
• a reminder approximately one week before the Event; and
• a reminder approximately one day before the Event.

Reminder messages may contain the dress code, venue, directions, parking, arrival time, accessibility information and other operational instructions.

The Organiser will not use the registration details for unrelated promotional mailing unless separate consent is obtained.

16. Photography and recording

Photography or video recording may occur during the Event and selected material may be published through the Organiser’s website, newsletters and social-media channels.

Attendees who do not wish to appear in identifiable photographs or recordings should notify the Organiser before the Event or speak with event staff on arrival. The Organiser will take reasonable steps to respect notified preferences.

By attending, an attendee acknowledges that they may appear incidentally in background, foreground, crowd or wide-event imagery. This acknowledgement does not replace express consent where the Organiser deliberately selects an identifiable person as the featured subject of promotional material.

The Organiser will seek appropriate permission before deliberately featuring an identifiable child, including permission from a parent or guardian where required. Attendees may ask the Organiser not to publish, or to remove where reasonably practicable, an identifiable image of themselves or a child in their care.

17. Personal belongings

Attendees are responsible for their personal belongings. Lost property should be reported to event staff.

The Organiser is not responsible for loss or damage except to the extent responsibility cannot legally be excluded.

18. Event changes

The Organiser may make reasonable operational changes, including changes to:

• program timing;
• speakers or entertainment;
• menu details;
• room or table arrangements; or
• event instructions.

If the Event is cancelled, rescheduled or materially changed, the Refund, Cancellation and Ticket Transfer Policy applies.

19. Consumer rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or right that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

20. Governing law

These terms are governed by the laws of New South Wales, Australia.

Any unenforceable provision will be read down or severed to the minimum extent necessary without affecting the remaining provisions.

Refund, Cancellation and Ticket Transfer Policy

Effective date: 25 August 2026
Event: Women's High Tea Fundraiser
Organiser: St. Mary of Egypt Coptic Orthodox Church, ABN 69 239 477 321, trading as St Mary’s Orthodox Church
Contact: [email protected]

Change-of-mind refunds for this Event: disabled

The Organiser has configured this Event not to offer refunds when a purchaser or attendee simply changes their mind or can no longer attend. The cancellation, rescheduling, transfer and consumer-law provisions below still apply.

This policy does not exclude, restrict or modify any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

1. Change-of-mind refunds

Because change-of-mind refunds are disabled for this Event, tickets are not refundable merely because a purchaser or attendee changes their mind, their plans change, or they can no longer attend.

The Organiser may consider exceptional circumstances at its discretion. A discretionary exception does not create an entitlement to a refund in another case.

2. Ticket transfers

The purchaser may transfer a ticket to another eligible attendee before the attendee-change deadline shown for the Event by updating the attendee details in My booking.

The purchaser remains responsible for keeping booking and ticket references private and ensuring that the replacement attendee satisfies any published eligibility conditions.

3. Event cancellation

If the Organiser cancels the Event and does not reschedule it, purchasers will be entitled to a refund of the affected Event ticket price.

Instructions for related merchandise, raffle or auction transactions will be provided separately where relevant. Travel, accommodation and other external costs are not ordinarily reimbursed, except where required by law.

4. Rescheduling or material changes

If the Event is rescheduled, existing tickets will remain valid for the replacement date. Purchasers who cannot attend may request a refund by the reasonable deadline stated in the rescheduling notice.

Where a material change is made to the Event, the Organiser will provide an appropriate remedy having regard to the circumstances and applicable consumer law. Minor program, menu, timing, room, speaker, entertainment or seating changes will not ordinarily be a material change.

5. Duplicate or incorrect payments

The Organiser will correct a confirmed duplicate or erroneous payment where the purchaser promptly reports it and the records show that the additional payment was not intended.

Approved refunds will be returned to the original payment method wherever practicable. Bank and card processing times are outside the Organiser's control.

6. Raffles, auctions and merchandise

Raffle entries, auction purchases and merchandise orders are subject to their separate terms and applicable consumer guarantees. The no-refund rule for Event attendance tickets does not remove any rights that apply to those transactions.

7. Requests and consumer rights

Questions or requests may be submitted through My booking or sent to [email protected]. Include the booking reference and enough information for the Organiser to investigate.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, remedy or other right that cannot lawfully be excluded.

Event Privacy Collection Notice

Effective date: 25 August 2026
Privacy contact: [email protected]
Organiser: St. Mary of Egypt Coptic Orthodox Church, ABN 69 239 477 321, trading as St Mary’s Orthodox Church

This notice explains how the Organiser collects, uses, stores and discloses personal information in connection with the Event.

It should be read together with the church’s general Privacy Policy at https://events.stmarysorthodox.com.au/privacy.

1. Information we collect

Depending on how a person uses the Event platform, we may collect:

• purchaser and attendee names;
• email addresses and telephone numbers;
• booking and ticket details;
• payment status and Stripe transaction references;
• limited billing information made available by Stripe;
• dietary requirements, allergies and accessibility information;
• age or 18+ declarations;
• event check-in status;
• shop orders and collection status;
• raffle purchases and ticket allocations;
• silent-auction bids, results and payment status;
• communications with the Organiser;
• transactional email delivery information;
• reference-number access and security logs;
• device, browser and network information used for security;
• photographs or recordings made at the Event; and
• other information voluntarily provided to us.

We do not store complete payment-card numbers or card security codes.

2. Information about other attendees

A purchaser may provide information about other attendees included in their booking.

By doing so, the purchaser confirms that:

• the information is accurate;
• each attendee has been told that their information is being provided to us;
• the purchaser is authorised to provide it; and
• each attendee has consented to the provision of any dietary, allergy, accessibility or other health-related information.

The purchaser may manage attendee information associated with the booking. Each attendee may also use their individual private ticket reference to view and update only their own details and activity.

3. Sensitive information

Dietary requirements, allergies, disabilities and accessibility needs may constitute sensitive or health-related information.

We collect this information only to:

• assist with catering;
• make reasonable accessibility arrangements;
• support attendee safety; and
• operate the Event.

Providing this information is optional, but we may be unable to make appropriate arrangements if it is not provided.

Where sensitive information concerns another attendee, the purchaser must obtain that person’s consent before entering it.

4. Why we collect information

We use personal information to:

• process ticket and product purchases;
• create bookings, tickets and secure references;
• register attendees;
• manage Event capacity;
• process or reconcile Stripe payments and refunds;
• manage check-in;
• communicate Event instructions;
• provide dietary and accessibility information to relevant staff or suppliers;
• operate raffles and silent auctions;
• determine and contact winners;
• fulfil Event shop orders;
• prevent fraud, abuse and unauthorised access;
• keep financial, raffle and audit records;
• respond to enquiries and complaints;
• meet legal, insurance and regulatory obligations; and
• protect attendees, volunteers and the Organiser.

We will not add purchasers or attendees to a promotional mailing list through Event registration.

5. Reference-number access

Booking and ticket references provide access without a conventional account or password.

Anyone who obtains a valid reference may be able to access the information associated with that reference. Purchasers and attendees should keep references private and contact us promptly if a reference is lost or disclosed.

We may revoke and replace a compromised reference.

A separate QR token is used for check-in so that scanning a ticket does not disclose the portal-access reference.

6. Event communications

We will use purchaser and attendee contact details to send communications necessary to provide the Event, including:

• payment receipts;
• booking confirmations;
• ticket and booking references;
• attendee-information notices;
• auction and raffle messages where relevant;
• refund or cancellation information;
• a reminder approximately one week before the Event; and
• a reminder approximately one day before the Event.

Reminders may include the venue, directions, parking, dress code, arrival time, accessibility information and other operational instructions.

These messages will remain factual and operational. They will not contain unrelated promotions or add recipients to a marketing list.

7. Payment processing

Stripe processes Event payments.

When a purchaser pays, Stripe may collect and handle:

• payment-card information;
• billing details;
• device and fraud-prevention information; and
• transaction information.

Stripe handles this information under its own privacy terms. We generally receive payment status, transaction references, limited customer information and information required for reconciliation rather than complete card details.

8. Service providers and disclosures

We may disclose relevant personal information to:

• Stripe for payment processing and fraud prevention;
• Microsoft 365 and Microsoft Graph for transactional and operational email delivery;
• Oracle Cloud Infrastructure in Australia for application hosting, database storage and backups;
• the venue and caterer where necessary for Event delivery;
• authorised church staff and volunteers;
• professional advisers, insurers or auditors;
• raffle or regulatory authorities where required;
• emergency services where necessary for health or safety; and
• government, law-enforcement or regulatory bodies where required or authorised by law.

Staff and volunteers will receive only the information reasonably required for their responsibilities.

9. Overseas processing

The Event application, database and backups are hosted using Oracle Cloud Infrastructure in Australia. Microsoft 365 mailbox content for the Organiser's Australian tenant is ordinarily stored at rest in Australia, subject to Microsoft's service terms.

Stripe and other payment-system participants may process information overseas and may use several locations to provide payment, security and support services.

Confirmed overseas processing locations: United States, Ireland and India. Microsoft 365 email content for our Australian tenant is ordinarily stored in Australia. Our payment and technology providers may use authorised global infrastructure and support operations. The event website is hosted in Australia.

Where overseas service providers are used, we will take reasonable steps appropriate to our obligations and the nature of the information.

10. If information is not provided

If required information is not provided, we may be unable to:

• complete a ticket purchase;
• register an attendee;
• communicate a reference number;
• provide a requested dietary or accessibility arrangement;
• permit raffle or auction participation;
• process a refund;
• verify a booking; or
• provide entry to the Event.

11. Photography and recording

Photography and video recording may occur during the Event. Images or recordings may be used on the Organiser’s website, newsletters and social-media channels to communicate parish and fundraising activities.

Attendees may notify us before the Event or speak with staff on arrival if they do not wish to appear in identifiable promotional images. We will take reasonable steps to respect notified preferences.

We will seek appropriate permission before deliberately featuring an identifiable child in promotional material.

By attending, a person acknowledges that they may appear incidentally in background, foreground, crowd or wide-event imagery. We will seek express permission before deliberately selecting an identifiable person as the featured subject of promotional material, and appropriate parent or guardian permission before deliberately featuring an identifiable child.

An attendee may contact us to request that an identifiable image not be published or be removed where reasonably practicable. Incidental appearance in wide crowd or background imagery may not always be avoidable.

12. Security

We take reasonable measures to protect Event information, including:

• restricted administrative access;
• role-based permissions;
• secure payment integration;
• encrypted network connections;
• protected references;
• security logging;
• rate limiting;
• backups; and
• controlled access to sensitive attendee information.

No online system can be guaranteed completely secure. People using the platform should notify us promptly of suspected unauthorised access.

13. Retention

Our intended retention approach is:

• dietary, allergy and accessibility information removed or anonymised approximately 30 days after the Event;
• active reference access disabled approximately 90 days after the Event unless required for an unresolved matter;
• security and session information retained only as operationally necessary;
• transactional email records retained only as needed for delivery and troubleshooting;
• financial, refund, raffle, auction and regulatory records retained for the period required by law and the church’s record-keeping policies; and
• personal information not required for those purposes deleted or de-identified where reasonably practicable.

14. Access and correction

A person may ask to access or correct personal information we hold about them by contacting:

Email: [email protected]
Postal address: St Mary of Egypt Coptic Orthodox Church 55 Mona Vale Road Pymble NSW 2073 Australia

We may need to verify the requester’s identity before providing access or making a change.

Some information may be managed directly by the purchaser through the booking portal before the attendee-change deadline.

15. Privacy questions and complaints

Privacy questions or complaints may be sent to [email protected].

Please provide sufficient information for us to understand and investigate the matter. We will respond within a reasonable period.

Information about making a privacy complaint is also available from the Office of the Australian Information Commissioner at oaic.gov.au.

16. Acknowledgement and consent

By completing a ticket purchase, the purchaser acknowledges this Privacy Collection Notice.

Where the purchaser provides dietary, allergy, disability, accessibility or other health-related information, the purchaser expressly consents to our collection and use of that information for Event delivery and confirms that they have obtained the relevant attendee’s consent.